Complaints Procedures
If you are unhappy with a service you’ve received, it’s important to know how to raise a concern or lodge a formal complaint. This guide outlines the steps you can take, your rights, and what to expect from the process.
Download our comprehensive Complaints Procedures document below to understand how we handle feedback and ensure accountability.
Download Complaints Procedure PDF
This guide is provided by Consumer Affairs. Please read it carefully and contact us if you have any questions.